Why do a good job or provide a good product or service?
The most important aspect of any company or product is its quality, unless you just want to make a quick buck of course. Ensuring you provide your customers with something that is valuable to them is key to success. Putting quality top of your list sets a standard which will build trust and with trust comes commitment and people buy into all of these things which in turn should produce longevity.
It is important to measure quality, looking at potential improvement through training or brain storming. Checking out the quality of competitor’s brands and reputations to see how you compare should always keep you one step ahead.
With a good quality product you need good quality service, no point in having one without the other. Again training is hugely beneficial in ensuring you provide the best you can, with training can come awards which allows you exposure and proof of what you are capable of.
Setting high standards throughout any business is crucial, this brings respect from employees and customers as they appreciate things being done right, first time.
Ewan G. Nicolson
George Nicolson (Decorators) Ltd
0131 477 4477